Last updated: June 24, 2026

We design every travel plan with care, through local expertise and personalized research. Because our service is fully customized and digitally delivered, the following policy applies to all orders.

1. Nature of the Service

Our product is a custom-made travel planning service. Each itinerary is:

• Created from scratch based on your personal requirements
• Researched and designed by local travel experts
• Delivered digitally within 48 hours after order confirmation

Because the service is personalized and prepared specifically for you, all sales are considered final once the initial itinerary has been delivered.

Consent to Immediate Performance / Waiver of Withdrawal Right. By placing an order, you expressly request that we begin preparing your custom itinerary immediately, and you acknowledge that — because the service is made to your specifications and delivered digitally — you lose any statutory right of withdrawal or “cooling-off” cancellation once preparation has begun. This does not affect the refund rights expressly granted in Section 3.

2. Revision Policy

We understand travel plans may need adjustments. That’s why every order includes up to 3 free revisions.

If you are not fully satisfied, you may request up to three rounds of free revisions before your trip begins. Each revision includes:

• Adjustments based on your feedback
• Additional preferences or constraints
• Re-optimization by our local expert team
• Delivery within 48 hours after each revision request

Revision Conditions. Revisions must be:

• Requested before your departure date
• Based on your original itinerary order
• Within the reasonable scope of your original request — e.g. adjusting hotels, attractions, dining, pacing, or daily routing within the same trip

Revisions cannot be used to:

• Change the destination entirely
• Substantially increase the trip length or scale (this constitutes a new order)
• Rebuild a completely new trip concept unrelated to the original order

3. Refund Policy

Because each itinerary is custom-built and time-intensive, we operate under a limited refund model.

Eligible Refund Scenarios — you may request a refund only if:

• We failed to deliver within the promised 48-hour timeframe, without prior notice
• No meaningful itinerary was delivered
• A technical or processing error caused your order to go unfulfilled

In these cases, a full refund will be issued to your original payment method, in the original currency, typically processed within 5–10 business days of approval.

Non-Refundable Situations — refunds are not available if:

• The itinerary has already been delivered
• You simply changed your mind after delivery
• You have already used your revision opportunities
• You request a refund instead of using your available revisions

4. Revision vs. Refund Principle

Our service is built around improvement, not rejection. Instead of refunds after delivery, we provide iterative refinement through expert revisions, ensuring:

• You always receive usable value
• Our experts continuously optimize your plan
• Your travel outcome improves rather than being discarded

5. Cancellation Policy

You may cancel for a full refund only if work has not yet started — specifically, within 2 hours of purchase and before a planner has been assigned. Once expert planning has begun, the order can no longer be cancelled, as work and resources are already committed.

6. Late or Missing Delivery

If you do not receive your itinerary within 48 hours, please contact us immediately and we will prioritize your case. If we fail to deliver within 48 hours without notifying you in advance, you may choose either a full refund or to continue with a discount, at your option.

7. Chargebacks & Payment Disputes

If you have any concern, please contact us first — we resolve issues fairly and quickly. Initiating a chargeback without first contacting us, or filing a dispute in bad faith for a delivered custom service, may result in suspension of service; we reserve the right to contest such disputes and recover associated costs.

8. Download Access

For your security and privacy, your download link is valid for 7 days and allows up to 5 downloads. A fresh set of downloads is provided after each revision. If your link expires or you need access again, simply log in to your account or contact us.

9. Changes to This Policy

We may update this policy from time to time. The version published at the time of your order applies to that order. This policy forms part of, and should be read together with, our Terms of Service.

10. Contact Us

If you need help with revisions, cancellations, or refund eligibility, please reach us through our Contact page. We typically respond within 24 hours.