We’re Real Humans
Questions about your written plan? Contact our China-based team. Published response times apply. We do not provide emergency response or on-the-ground assistance.
Henry.L
Sign in to chat · See response times below · Chinese / English
Dylan.L
Sign in to chat · See response times below · Chinese / English
Simon.C
Sign in to chat · See response times below · Chinese / English
Email info@loclyx.com · Initial reply normally within 24 hours
Plan Delivery
Within 48 hours of successful payment. Order only when your home-origin outbound flight is at least 48 hours away.
WhatsApp Response Times
8am – 10pm Beijing time (UTC+8)
Response within 1 hour
10pm – 8am Beijing time (UTC+8)
Response within 4 hours
Urgent planning question
We will respond according to the published schedule; this is not emergency assistance.
Registered users can access support through their account dashboard.
Contact the team about your written plan
We are a China-based local team. Tell us your dates, route and question so we can explain the personalized planning deliverable. LOCLYX does not reserve travel, provide a tour guide or operate ground services. For emergencies, contact the appropriate local emergency service.
See the sample and pricing before ordering; existing customers can continue through My LOCLYX.
Email and order response times
Email, policy and order inquiries normally receive an initial reply within 24 hours. For complex order concerns or disputes, we provide a substantive response within 5 business days of receiving the inquiry; if investigation is still ongoing, that response explains progress and the expected next step. These are response times, not a promise of resolution within those periods.
For a complex order concern, include your order reference and the issue to review. After signing in, the team buttons open a direct WhatsApp chat; you choose whether to send a message or save the contact.