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Contact FAQ
Get in Touch

We’re Real Humans

Questions about your trip? Stuck somewhere and need a real human? We reply to every message within 1 hour during business hours — and urgent stuff gets priority at any time of day.

Team 1

Henry.L

· Reply within 1 hour · 中/English

Team 2

Dylan.L

· Reply within 1 hour · 中/English

Team 3

Simon.C

· Reply within 1 hour · 中/English

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Email

info@loclyx.com · Reply within 4 hours

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Email

info@loclyx.com · Reply within 4 hours

🕐

Plan Delivery

Standard 48 hours · Rush 24 hours

Response Times

☀️

8am – 10pm CST

Response within 1 hour

🌙

10pm – 8am CST

Response within 4 hours

🆘

Urgent Travel Issue

Priority at any hour


Registered users can access support through their account dashboard.