A refund depends on the product, supplier contract, purchase date, work already performed and applicable law. Read the actual policy before payment. A China tour package, an airline ticket and a personalized digital itinerary do not have interchangeable cancellation terms.
This is a guide to reading travel policies, not an alternative LOCLYX policy. For a LOCLYX order, the published Refund & Revision Policy applicable to that order is the source of truth.
Identify the contract you are buying
| Product | What to identify | Why cancellation differs |
|---|---|---|
| Package or guided tour | Operator, included suppliers, dates and cancellation schedule. | Supplier commitments and package-specific rules may apply. |
| Flight, hotel or train reservation | The fare or room type and the provider handling the booking. | Refundability can differ between two rates from the same supplier. |
| Personalized written planning | When work starts, delivery deadline, scope and revision conditions. | Work can begin before you receive the finished document. |
| Optional insurance | Insurer, covered reasons, exclusions and claims process. | A covered cancellation is not the same as a seller refund. |
Seven clauses to read together
- Cancellation deadline: record the exact date, time and time zone; “before departure” may be ambiguous.
- Work or service start: ask whether accepting the order starts personalized work immediately.
- Refund amount: identify any retained costs, fee or non-refundable component.
- Delivery failure: check the promised deadline, notice procedure and stated remedy.
- Revision rights: separate correcting or adjusting the plan from canceling it.
- Request method: know where to send the order number and issue; keep the request and response.
- Payment return: distinguish approval time from the time your payment provider posts the money.
Save the terms shown at purchase, the confirmation and any order-specific agreement. If a salesperson makes a different promise, ask for it in writing before payment.
LOCLYX: a summary with a link to the governing terms
LOCLYX supplies a custom digital plan, not bookings or a guided tour. The first plan is due within 48 hours of successful payment. The service must be ordered while the home-origin outbound flight is at least 48 hours away.
The current policy states that cancellation is eligible for a full refund only while work has not started, within two hours of purchase and before a planner is assigned. After the initial plan has been delivered, sales are final subject to the explicit rights and exceptions in that policy. Do not treat the revision allowance as a general refund window.
The policy also covers eligible non-delivery or failure to supply meaningful planning work, technical processing failures and the procedure for a missed delivery deadline. It does not promise that an itinerary becomes free whenever it is late. Read the full page for the exact conditions, rather than applying this summary to an older order.
Approved refunds are returned using the original payment method and currency; the policy gives a five-to-ten-business-day processing period. Payment-provider posting time is separate. Your order is governed by the policy version applicable when it was placed.
Three revisions have a specific cutoff
Up to three revisions are included for reasonable adjustments within the original order scope. They expire at the start of your home-origin departure date (earliest possible start if the departure country spans time zones; see your exact deadline in My LOCLYX). This is not the China arrival date and not the flight leaving China at the end of the holiday.
Illustrative date example: if the home-origin flight departs on August 1 in the airport’s local time, unused revision opportunities expire at the start of August 1 in that time zone. Submitting the order’s flight details accurately matters even if your flight lands in China on a different calendar day.
A substantially longer trip, a new destination or a completely new travel concept is not automatically a revision within the original scope. Check the policy and explain the requested change through the order channel.
If something has gone wrong
Send the order number, successful-payment time, what was promised, what you received and the outcome you are requesting. Include useful screenshots with sensitive payment details removed. Use Contact or the order’s account channel.
If travel dates change, first distinguish a change to your trip from a failure to deliver the purchased planning service. A visa decision, an airline cancellation or illness does not automatically create the same refund right across all suppliers.
For unresolved payment disputes, ask your payment provider about the process that applies to you. A chargeback is a separate mechanism; this article neither guarantees eligibility nor restricts statutory rights.
Choose planning only when the scope suits you
If you need someone to book and operate the trip, choose an appropriate booking or guiding provider. If you want a route and execution details while keeping control of purchases, compare the LOCLYX sample and pricing. The fee is $19.9 per travel day, with travel costs separate. Plan My Trip collects your dates, needs and constraints for the local team.
Sources and scope
Editorial review: October 12, 2026. The LOCLYX summary was aligned with the policy published October 11, 2026. Other suppliers are discussed as product types, not as invented anonymized case studies. This article is not legal advice or a replacement contract.
- LOCLYX Refund & Revision Policy — governing LOCLYX terms; version at purchase matters
- CFPB: credit-card billing disputes — US guidance, not a guarantee of dispute outcome