FAQ
Frequently Asked Questions
Everything you need to know about planning your trip with LOCLYX.
What exactly do I receive?
A structured PDF document tailored to your trip length and needs — covering your full trip day-by-day, plus the China Survival Guide and Local Hidden Tips. You can download, print, or view on any device. Your plan sets out daily timing, transport options with approximate journey times and budgets, meal recommendations matched to your brief, and practical alternatives where useful. The complete sample shows the level of detail; individual restaurant menus, opening hours and availability can change.
How long does delivery take?
Delivery is within 48 hours of successful payment. Your flight from home must depart at least 48 hours after payment; enter the departure country and the local departure date and time shown on your ticket. No time-zone selection or conversion is needed. For a country spanning time zones, we use the earliest possible time for the 48-hour check. If delivery is missed without prior notice, the published policy explains the available refund or continuation options.
Do you cover all cities in China?
Choose the destinations listed in our planning form, or enter a destination under “Other Cities”. For an unusual route or a destination with special access or permit requirements, confirm feasibility with us before paying. Our China-based team plans routes using local knowledge and current provider information; the planning fee does not include permits or guarantee access.
How is this different from a free AI chatbot itinerary?
AI tools can help with ideas and may consult current sources. LOCLYX provides local planning help to structure your route around your brief, daily pacing and practical needs. Review the output and confirm provider requirements before booking.
Can I see a sample before ordering?
Yes. Our sample shows a complete, anonymized real 10-day Guangdong delivery: all 136 handbook pages, the full daily route, Chinese addresses, meal choices, transport budgets and backup options. You can read the full text online and download the public sample PDF before ordering. Your own itinerary is tailored to your brief.
How much does it cost?
$19.9 per itinerary day: five days $99.50, ten days $199.00 and fifteen days $298.50 before a valid discount. The fee covers digital planning; bookings and travel expenses are separate.
What payment methods do you accept?
Use the payment options shown at Checkout. PayPal is available; card eligibility depends on the payment provider and your location. Any other payment method is available only when offered at Checkout.
Is there a refund policy?
Read the full Refund & Revision Policy. Cancellation for a full refund requires all three conditions: within two hours of purchase, before work starts and before a planner is assigned. The policy also specifies eligible non-delivery situations and revision rules. These commercial cancellation conditions do not limit mandatory consumer rights that apply to your order.
Can I get revisions after receiving my plan?
Up to three revisions within the original trip scope. They expire at the start (00:00) of your home-origin departure date. Enter the departure country and the local date and time shown on your ticket; no time-zone selection or conversion is needed. If the country spans time zones, the 48-hour eligibility check and revision cutoff use the earliest possible time. Your exact revision deadline is shown in My LOCLYX. See the Refund & Revision Policy. A valid request submitted before the deadline remains eligible for delivery within 48 hours of submission, even if the deadline passes while we work; a new destination or substantially larger trip may require a new order.
Do you book flights, hotels, or train tickets?
A digital itinerary planning service. You make and pay for your own bookings; flights, hotels, rail tickets, guides and ground services are not included. Your plan provides routing recommendations and practical booking guidance; you remain responsible for reservations and provider payments.
Do you offer on-the-ground support during my trip?
Planning questions: WhatsApp responses within 1 hour from 8am–10pm Beijing time (UTC+8), within 4 hours from 10pm–8am. Email, policy and order inquiries normally receive an initial reply within 24 hours. For complex order concerns or disputes, we provide a substantive response within 5 business days of receiving the inquiry; if investigation is still ongoing, that response explains progress and the expected next step. These are response times, not a promise of resolution within those periods. No emergency or on-the-ground assistance. Contact and support details.
What if I’m a first-time China visitor?
We help you work through route order, daily pacing, Chinese addresses, payment and connectivity preparation, meal choices and booking decisions. Your brief tells us where you need extra detail. You still make your own bookings, check entry eligibility and confirm live provider requirements; the plan gives you a practical starting point for those decisions.
How do you handle dietary restrictions?
Tell us the dietary preferences, allergies or religious requirements relevant to your trip. We research suitable options and can include Chinese-language notes to help you explain them. You must confirm ingredients, cross-contact precautions and any certification directly with each venue. A recommendation or translation is not a guarantee of allergen-free preparation, halal or kosher certification; we will flag uncertainty rather than assume a venue is suitable.
What if my flight is delayed and I miss a day?
Your plan includes practical buffer time, but a delay may still mean skipping, rebooking or rearranging activities. Before the revision deadline, request changes within your original trip scope through My LOCLYX. Revisions are delivered within 48 hours after each request. The free revision allowance expires at the start of your home-origin departure date; for country-based details spanning time zones, the earliest possible start of that day applies. Use the exact deadline shown in My LOCLYX. The allowance does not extend to delays after that deadline. Contact us about your plan, but immediate replanning or on-the-ground assistance is not included.
Is LOCLYX a Chinese company?
We are a Chinese local team based in China. We personalize your written itinerary to your dates, interests, budget and pace. Our customer-facing website and communication are in English.
How can I contact you?
💬 WhatsApp | Email: info@loclyx.com. WhatsApp responses: within 1 hour from 8am–10pm Beijing time (UTC+8), within 4 hours from 10pm–8am. Email, policy and order inquiries normally receive an initial reply within 24 hours. For complex order concerns or disputes, we provide a substantive response within 5 business days of receiving the inquiry; if investigation is still ongoing, that response explains progress and the expected next step. These are response times, not a promise of resolution within those periods.